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Purchase protection
Refund policy.
How AFROCITY reviews refund requests for marketplace purchases.
AFROCITY sells digital products. Because digital products can be delivered or activated immediately, refunds are assessed according to delivery status, product use and the circumstances of the request.
A refund may be considered when
- The same order was charged more than once.
- The purchased product was not delivered.
- The product was materially different from its description.
- A technical issue prevents reasonable use of the product.
- The purchase was proven to be unauthorised or fraudulent.
A refund may be refused when
- The product has been delivered, activated or used.
- You changed your mind after receiving the product.
- You purchased the wrong product or lacked required access.
- Your account was suspended for rule violations or misuse.
- The request is made outside a reasonable review period.
Requesting a refund
Contact AFROCITY support with your order number, account email, the product purchased and a clear explanation of the issue. Supporting evidence may be requested.
Review time
Requests are reviewed individually. Approved refunds are returned to the original payment method. Payment providers and banks may require additional time to display the funds.
Chargebacks
Contact AFROCITY before initiating a chargeback so the issue can be investigated. Fraudulent or abusive disputes may lead to account restrictions.
Your legal rights
This policy does not remove consumer rights that apply under mandatory law in your location.
Last updated: 3 August 2026.